Refund & Return Policy

Effective Date: 3rd August, 2025

Thank you for shopping with redshoe.com.au! We take pride in offering premium wellness and self-care products for women. Your satisfaction is important to us, and this Return & Refund Policy explains how we handle returns, replacements, and refunds.

1. General Policy

1.1. Due to the personal and wellness nature of our products, we follow a strict return policy to ensure hygiene, safety, and product integrity.

1.2. Opened, used, or unsealed products cannot be returned for hygiene reasons.

1.3. Returns are only accepted in the following cases:

  • The product arrived damaged or defective.

  • You received the wrong item in your order.

2. Reporting an Issue

2.1. If your product is damaged, defective, or incorrect, please contact us within [X days] of delivery with the following:

  • Order number

  • Clear photos of the product and packaging

  • A brief description of the issue

2.2. Send this information to support@redshoe.com.au, and our support team will respond within 1-3 business days.

3. Return Approval Process

3.1. Once we review your request, we will:

  • Approve a return if eligible

  • Share the return shipping instructions or offer a replacement if required

3.2. Unapproved returns or packages sent back without prior confirmation will not be accepted.

3.3. The product must be unused, in its original packaging, and include any free gifts or accessories provided.

4. Refunds & Replacements

4.1. After we receive and inspect the returned item:

  • Approved refunds will be issued to your original payment method within 3-7 business days.

  • Replacements will be shipped free of charge if applicable.

4.2. Shipping fees are non-refundable, except in cases where we sent a wrong or defective product.

5. Non-Returnable & Non-Refundable Items

To ensure health and hygiene standards, we cannot accept returns for:

  • Opened wellness products, skincare, or supplements

  • Items damaged due to misuse, negligence, or improper storage

  • Discounted, promotional, or final sale items

6. Late or Missing Refunds

6.1. If you haven’t received your refund after 7 days:

  • First, check your bank or card statement.

  • Then, contact your payment provider, as it may take time to process.

  • If the issue persists, contact us at support@redshoe.com.au.

7. Contact Us

For any return or refund inquiries, reach us at:

Email: support@redshoe.com.au
Phone: 1300 107 480
Business Address: P.O. Box 4206, ELANORA LPO, QLD, 4221

We’re here to ensure a smooth experience with your wellness journey! 💖