Terms & Conditions

Effective Date: 3rd August, 2025

Welcome to redshoe.com.au, your trusted destination for premium wellness products designed for women and the people who love them. By accessing or using our website and services, you agree to comply with the following Terms & Conditions. Please read them carefully as they outline your rights and obligations while using our website and purchasing our products.

If you do not agree with any part of these terms, please do not use our website.

1. Introduction

1.1. These Terms & Conditions (“Terms”) govern your use of the redshoe.com.au website (the “Site”) and the purchase of any products listed on our Site.

1.2. Throughout the Terms, the terms “we,” “us,” and “our” refer to redshoe.com.au, and the terms “you,” “your,” or “customer” refer to the user of our website or the purchaser of our products.

1.3. By browsing, registering, or making a purchase, you confirm that you:

  • Are at least 18 years old.

  • Will use our website for lawful purposes only.

  • Agree to be bound by these Terms and our Privacy Policy.

2. Account Registration and User Responsibilities

2.1. To access certain features, such as order history, loyalty points, or subscriptions, you may need to create an account on our website.

2.2. You are responsible for:

  • Providing accurate and up-to-date information.

  • Maintaining the confidentiality of your login credentials.

  • Notifying us immediately of any unauthorized use of your account.

2.3. We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in suspicious activity.

3. Product Information and Availability

3.1. We offer or include in our plans to offer a curated selection of women’s wellness products, including but not limited to:

 

  • Intimate sex toys for Women
  • Intimate sex toys for her male partner
  • Lubricants catered for the individual
  • Massage oils
  • Aromatherapy and essential oils
  • Nutritional supplements and superfoods
  • Herbal teas and detox blends
  • Skincare and self-care essentials
  • Fitness and lifestyle accessories

3.2. While we strive for accuracy, product descriptions, packaging, and colors may vary slightly from the images due to display differences or manufacturer updates.

3.3. All products are subject to availability, and we reserve the right to limit quantities or discontinue products without prior notice.

4. Health and Safety Disclaimer

4.1. Our wellness products are intended for personal use and general wellness. They are not medical treatments and should not replace professional medical advice.

4.2. Always:

  • Read labels and instructions before use.

  • Consult a healthcare professional if you are pregnant, nursing, have medical conditions, or are taking medications.

  • Discontinue use if you experience any adverse reaction and seek medical attention.

4.3. Results vary for every individual, and we do not guarantee specific health outcomes.

5. Orders, Pricing, and Payments

5.1. By placing an order, you agree to provide accurate billing and shipping information.

5.2. Prices displayed on our website are in AUD and are inclusive of GST.

5.3. Accepted payment methods include:

  • Credit & Debit Cards

  • Bank deposit

  • PayPal or other online wallets

5.4. Your payment information is processed securely. We do not store full card details.

5.5. We reserve the right to refuse or cancel any order, including but not limited to:

  • Suspected fraudulent activity
  • Incorrect pricing or stock errors
  • Violations of these Terms

6. Shipping and Delivery

6.1. Orders are usually processed same day or maximum within 1 business day after payment confirmation.

6.2. Estimated delivery timelines:

  • Domestic Standard Post orders: 3-5 business days
  • Domestic Express Post orders: 1-3 business days

6.3. We partner with reliable postal/courier services, but delivery dates are estimates only and may be affected by holidays, customs, or unforeseen delays.

6.4. You are responsible for providing a complete and accurate delivery address. We are not liable for delays or losses due to incorrect addresses.

7. Returns, Exchanges, and Refunds

7.1. Due to the hygiene and wellness nature of our products, we cannot accept returns on opened or used items.

7.2. Returns are only accepted if the product is:

  • Defective or damaged upon arrival
  • Incorrectly shipped due to our error

7.3. To initiate a return or refund:

  • Contact our support team at support@redshoe.com.au within 30 days of delivery
  • Provide photos and proof of purchase

7.4. Upon verification, we will replace the product or issue a refund to your original payment method.

8. Promotions, Discounts, and Loyalty Programs

8.1. From time to time, we may offer discount codes, loyalty points, and promotional campaigns.

8.2. These are subject to specific conditions, including expiration dates, usage limits, and exclusions.

8.3. We reserve the right to modify or cancel promotions without prior notice.

9. Subscriptions and Auto-Renewals (If applicable)

9.1. Some products may be offered as subscription services for your convenience.

9.2. Subscriptions will auto-renew based on your selected plan unless canceled before the next billing date.

9.3. You can manage or cancel subscriptions via your account dashboard.

10. Intellectual Property Rights

10.1. All website content, including logos, images, graphics, product names, and written content, is owned by or licensed to redshoe.com.au

10.2. Unauthorized use, copying, or distribution is strictly prohibited.

11. Social Media and User-Generated Content

11.1. By tagging redshoe.com.au or using our brand hashtags, you grant us the right to repost or feature your content for marketing purposes.

11.2. Any content submitted must not be offensive, illegal, or infringe on third-party rights.

12. Limitation of Liability

12.1. To the maximum extent permitted by law, redshoe.com.au is not liable for:

  • Any indirect, incidental, or consequential damages
  • Health outcomes resulting from misuse or personal reactions
  • Delays or issues caused by third-party courier services

12.2. Our total liability is limited to the purchase price of the product.

13. Governing Law and Dispute Resolution

13.1. These Terms are governed by the laws of Australia.

13.2. Any disputes shall be resolved through negotiation first, and if unresolved, by binding arbitration or courts in Sydney, Australia.

14. Termination

14.1. We may suspend or terminate your access to the website at our discretion if you violate these Terms.

14.2. Termination does not waive any outstanding obligations or rights we have under these Terms.

15. Changes to Terms & Conditions

15.1. We may update these Terms from time to time to reflect:

  • Changes in law
  • New features or services
  • Business updates

15.2. The updated Terms will be posted on this page, and your continued use of the website indicates acceptance of those changes.

16. Contact Us

If you have any questions, concerns, or feedback, you can reach us at:

Email: support@redshoe.com.au
Phone: 1300 107 480
Business Address: P.O. Box 4206, Elanora LPO, QLD, 4221
Support Hours: 10am – 5pm, AEST